Sales Development Representatives play a key role in supporting the sales team throughout the sales cycle. They are expected to be well-versed in company processes and provide expert assistance to sales representatives. Responsibilities include managing the customer database, generating quotes, processing orders, and supporting sales efforts—particularly for competitive solicitations, requests for quotes (RFQs), and requests for proposals (RFPs). Sales Development Representatives apply professional sales and customer service practices to meet work requirements and maintain consistent communication with sales leadership and team members. This role may also extend support to other sales departments and assist with marketing initiatives as needed.

Responsibilities and Essential Duties:

• Research market trends and generate leads through call blitzes and promotional campaigns aligned with company initiatives.
• Support the sales team in securing business using competitive sales strategies and in-depth knowledge of company products and services.
• Adhere to established sales policies and procedures to ensure consistent and effective customer engagement.
• Provide administrative support by generating reports, logging support tickets, and processing deals for assigned representatives and other projects.
• Create accurate sales quotes for sales representatives, management, and solicitation responses.
• Maintain and update sales opportunities in the internal CRM system (Salesforce), including transaction history and order processing.
• Respond to requests for quotes (RFQs) and manage the sales cycle through to completion.
• Communicate with customers to provide requested information and follow up as needed.
• Participate in customer calls and manufacturer forecast meetings as required.
• Perform additional tasks to support the sales team as assigned

Other Duties

• Perform all other duties, as assigned.

Minimum Requirements:

• High school diploma or GED, plus two to four years of related experience and/or training; or an equivalent combination of education and experience.
• Minimum of two years of experience providing administrative support in a sales environment or working in a customer service role.
• Must be in office Tuesday and Thursday. 

Knowledge / Skills / Abilities (KSAs):

• Strong customer service orientation and relationship-building skills
• Attention to detail and accuracy in documentation
• Clear and professional verbal and written communication
• Ability to collaborate with sales reps, management, and cross-functional teams
• Proactive approach to identifying and resolving issues
• Ability to prioritize tasks and manage multiple projects simultaneously
• Resourcefulness in supporting sales efforts and adapting to changing priorities
• Microsoft Office, specifically Excel.

Emergent, a subsidiary of Mythics, LLC, is an award-winning solutions provider. We specialize in solving complex challenges with tailored IT solutions and contracting options — enabling operations in all levels of government and higher education. Born in the government space, we are designed – from the ground up – to service the public sector. At Emergent we are looking for motivated people with the expertise and insight to tackle the toughest client issues.

Why work at Emergent?

Because at Emergent, YOU count! At Emergent, our Corporate Values are at the foundation of everything we do. Our values, Respect – Empathy – Excellence – Fun (REEF), have created an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers. At Emergent, you will experience a truly enjoyable corporate culture.

We believe people do their best work when they feel supported. Our benefits and programs are designed to support well-being, financial security, connection, and growth at Emergent, with health, dental, and vision coverage, paid time off and holidays, retirement options with employer matching, and well-being programs. Employees can also connect and contribute through company-sponsored events, employee committees, volunteer opportunities, referral perks, and recognition programs that help build a strong and rewarding workplace.

As federal government contractors and recipients of federal funding, Mythics and Emergent are required to comply with applicable federal drug-free workplace requirements and maintain a drug-free workplace. In support of these requirements, applicable contractual obligations, and company policy, Mythics and Emergent require candidates to successfully complete a pre-employment drug screening. Please note that marijuana, including medical marijuana, remains prohibited under federal law and is included in our pre-employment drug screening panel, subject to applicable law.

Emergent, LLC is an equal opportunity employer. In accordance with applicable federal, state, and/or local law, all qualified applicants will receive consideration regardless of race, color, religion, national origin, sex, disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or other factors protected by law. We offer equal opportunity in compensation, advancement opportunities, and all other terms and conditions of employment. As a federal government contractor, Emergent has developed and maintains a written Affirmative Action Program relating to individuals with disabilities and protected veterans, which sets forth the policies, practices and procedures to which the Company is committed in order to ensure that its policy of nondiscrimination and affirmative action for qualified individuals with disabilities and protected veterans is followed. For those unable to complete an online application, alternative methods are available by contacting accommodationrequests@mythics.com. For more information about Federal laws prohibiting job discrimination, please read Know Your Rights.