The Support Solutions Sales Representative is responsible for understanding the support renewal workflow including customer specific procurement processes, maintaining Oracle guidelines, accurately forecasting sales pipeline, generating sales quotes, and negotiating and closing business in a highly transactional technology environment. This position sells support services into an assigned territory within the Public-Sector business vertical. This role interacts directly with customers and collaborates with internal sales teams and outside partners. This position is responsible for relationship development and cultivation of our existing customer base. Daily customer contact via the telephone is expected and measured on a regular basis. Representatives are expected to prospect and generate leads from our customers throughout the sales process of support renewals. Activity via the phone will also include driving attendance to local and/or web-based marketing events as well as ad hoc call campaigns through expansion of existing environments and other lines of business including education, consulting product and managed services.

Responsibilities and Essential Duties:

• Develop maximum sales potential of assigned territory through competitive sales techniques and knowledge of the company's products and services as well as the competition's strengths/weaknesses.
• Learn and understand technology concepts to utilize in the selling process.
• Solve a variety of problems with minimal to moderate complexity.
• Adapt common solutions to unique customer situations.
• Create customized proposals and sales quotes to meet specific customer requirements.
• Negotiate pricing and terms of sale to finalize and close business with the customer.
• Build and maintain quality relations within existing assigned accounts and increase account base and volume of sales on a consistent basis.
• Utilize company leads to expand current customer base and follow up all leads promptly.
• Establish and maintain key relationships with partners, vendors and/or manufacturers at all levels of the organization.
• Contact customers via telephone, correspondence or in person, traveling when necessary to meet.
• Track sales pipeline activity in NetSuite CRM and provide accurate sales forecasts.
• Stay abreast of market conditions regarding products, product updates, service offerings and new technologies through available resources.
• Maintain updated, organized files on all accounts in assigned territory.
• Provide information and/or follow up on customer as requested.

Other Duties

• Perform all other duties, as assigned. 

Minimum Requirements:

• BS/BA degree or equivalent experience
• 1-2 years’ sales or customer service experience, preferably in an IT environment
• Experience working with MS Office applications, including Word & Excel

Knowledge / Skills / Abilities (KSAs):

• Excellent oral and written communication skills.
• Ability to find, develop, and close business.
• Ability to manage multiple issues and projects while maintaining a high level of detail.
• Ability to develop and manage positive customer relationships.
• Strong time management and self-management skills.
• Attention to detail and accuracy in work product.
• Ability to convey information to customers in a clear and concise manner verbally and in writing.
• Ability to work independently under general guidance and supervision, and following department standards and procedures.
• Ability to solve a variety of problems with minimal to moderate complexity, adapting common solutions to unique customer situations; strategic thinking – common to unique customer situations.

As a federal government contractor and a recipient of federal funding, Mythics and Emergent is required to abide by the Drug-Free Workplace Act, which requires Mythics and Emergent to provide a drug-free workplace, among other obligations.  As part of this effort, Mythics and Emergent requires pre-employment drug tests for all candidates for employment.  Please note that marijuana (including medical marijuana) is designated as a controlled substance under federal law and will be screened for in the drug test.

Why work at Mythics?

Because at Mythics, YOU count! At Mythics, our Corporate Values are at the foundation of everything we do. Our values, Respect – Empathy – Excellence – Fun (REEF), have created an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers.  At Mythics, you will experience a truly enjoyable corporate culture. But don’t just take our word for it! 

Enjoy Tailored Benefits to Suit Your Needs with our Flexible Options. Our benefit options include:  

• Comprehensive Health, Dental, and Vision plans 
• Premier 401k retirement plan with corporate matching and a 529 college saving plan
• Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
• Legal Resources

 Unlock Exclusive Benefits for Full-Time Employees: 

• Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
• Employee referral program
• Employee recognition, gift and reward program 
• Tuition reimbursement for continuing education
• Remote or hybrid work options
• Engaging company events such as team building activities, annual awards and kick-off parties
• Health and wellness-focused activities
• Relaxation Spaces
• In-office gourmet coffee, tea, fresh fruit and healthy snacks
• Corporate GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices

Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes. We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances.  It’s a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.

Mythics, LLC is an equal opportunity employer. In accordance with applicable federal, state, and/or local law, all qualified applicants will receive consideration regardless of race, color, religion, national origin, sex, disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or other factors protected by law. We offer equal opportunity in compensation, advancement opportunities, and all other terms and conditions of employment. As a federal government contractor, Mythics has developed and maintains a written Affirmative Action Program relating to individuals with disabilities and protected veterans, which sets forth the policies, practices and procedures to which the Company is committed in order to ensure that its policy of nondiscrimination and affirmative action for qualified individuals with disabilities and protected veterans is followed. For those unable to complete an online application, alternative methods are available by contacting accommodationrequests@mythics.com. For more information about Federal laws prohibiting job discrimination, please read Know Your Rights.