The Lead Certinia PSA Administrator is responsible for managing and enhancing our global deployment of Certinia PSA (formerly FinancialForce PSA) on Salesforce. Supporting a global user base, you will administer and configure Certinia PSA on Salesforce and manage the functionality for project creation, resource allocation, time tracking, expense management, billing events, and revenue management. The Lead Certinia PSA Administrator provides system training and collaborates with global stakeholders including Finance, Sales, PMO, IT, and others to ensure the system meets cross-functional needs. This role works under general supervision, with latitude to determine and develop approaches and solutions to complex problems.

Responsibilities and Essential Duties:

• Administer and configure Certinia PSA on Salesforce, including objects, fields, page layouts, workflows, flows, standard/advanced approval processes, reports, and dashboards.
• Manage PSA functionality for project creation, resource allocation, time tracking, expense management, billing events, and revenue management.
• Support and train PMO staff in leveraging native PSA project management capabilities, including any reasonable, approved enhancements.
• Support global user base, particularly in India, ensuring alignment with regional business requirements, time zones, and compliance needs.
• Maintain and improve multi-currency and multi-region processes within PSA.
• Create and manage reports and dashboards for professional services leadership across multiple geographies.
• Collaborate with global stakeholders including Finance, Sales, PMO, IT, and others to ensure the system meets cross-functional needs.
• Provide training, documentation, and ongoing user support across multiple regions.
• Work with Certinia Support and internal IT for system upgrades, release testing, and feature enhancements.
• Maintain data quality and compliance with internal audit and global data governance policies.
• Maintain records/version control of configurations and standard operating procedures.
• Assist in developing system policies and strategies.

Perform other duties as assigned.

• Bachelor’s or associate degree in technical discipline or equivalent experience.
• 7+ years’ administering Certinia PSA.
• 3+ years’ experience with Certinia Billing Central and/or Certinia Revenue Management.
• Work experience supporting a global user base, including operations in India.
• Experience working in consulting, IT services, or finance organizations with distributed teams.
• Salesforce Administrator certification (e.g., Salesforce Certified Administrator) preferred.

Knowledge/Skills/Abilities:

• Solid understanding of PSA modules: Project Management, Resource Management, Time & Expense, Billing Events.
• Experience with custom objects, reports, dashboards, automation, and data tools (Data Loader, etc.).
• Strong communication skills and ability to work with both technical and non-technical stakeholders across regions.
• Familiarity with multi-currency, multi-entity, and multi-book setups in Salesforce.
• Understanding of Salesforce Flow, Apex, or Visualforce (basic familiarity is a plus).
• Exposure to Agile, ITIL or similar frameworks for project and service management.
• Experience in managing JIRA for service ticket and enhancement backlog requests
• Strong understanding of PSA processes, advanced automations/flows, reporting, and the ability to support additional Certinia products such as Billing Central and Revenue.
• Ability to be a team player and customer service oriented.
• Ability to work Independently.
• Technical Acumen.
• Complex Problem Solving.
• Project Management.

As a federal government contractor and a recipient of federal funding, Mythics and Emergent is required to abide by the Drug-Free Workplace Act, which requires Mythics and Emergent to provide a drug-free workplace, among other obligations.  As part of this effort, Mythics and Emergent requires pre-employment drug tests for all candidates for employment.  Please note that marijuana (including medical marijuana) is designated as a controlled substance under federal law and will be screened for in the drug test.

Why work at Mythics?

Because at Mythics, YOU count! At Mythics, our Corporate Values are at the foundation of everything we do. Our values, Respect – Empathy – Excellence – Fun (REEF), have created an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers.  At Mythics, you will experience a truly enjoyable corporate culture. But don’t just take our word for it! 

Enjoy Tailored Benefits to Suit Your Needs with our Flexible Options. Our benefit options include:  

• Comprehensive Health, Dental, and Vision plans 
• Premier 401k retirement plan with corporate matching and a 529 college saving plan
• Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
• Legal Resources

 Unlock Exclusive Benefits for Full-Time Employees: 

• Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
• Employee referral program
• Employee recognition, gift and reward program 
• Tuition reimbursement for continuing education
• Remote or hybrid work options
• Engaging company events such as team building activities, annual awards and kick-off parties
• Health and wellness-focused activities
• Relaxation Spaces
• In-office gourmet coffee, tea, fresh fruit and healthy snacks
• Corporate GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices

Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes. We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances.  It’s a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.

Mythics, LLC is an equal opportunity employer. In accordance with applicable federal, state, and/or local law, all qualified applicants will receive consideration regardless of race, color, religion, national origin, sex, disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or other factors protected by law. We offer equal opportunity in compensation, advancement opportunities, and all other terms and conditions of employment. As a federal government contractor, Mythics has developed and maintains a written Affirmative Action Program relating to individuals with disabilities and protected veterans, which sets forth the policies, practices and procedures to which the Company is committed in order to ensure that its policy of nondiscrimination and affirmative action for qualified individuals with disabilities and protected veterans is followed. For those unable to complete an online application, alternative methods are available by contacting accommodationrequests@mythics.com. For more information about Federal laws prohibiting job discrimination, please read Know Your Rights.