Mythics, Inc.

Senior Linux Technical Account Manager

Posted Date 3 weeks ago(10/5/2020 5:26 PM)
ID
2020-3416
# of Openings
1
Category
Technical Consulting
Work Site - City
Remote
Department
Consulting Technical Services - Managed Services
Work Site - State
MD
Security Clearance Level
None Required
Maximum Expected Travel
20%
Type
Regular Full-Time
Remote/Telecommute Available?
Yes - Open to Remote Applicants

Job Overview & Responsibilities

Mythics is seeking a Senior Technical Account Manager with Oracle Linux expertise. 

Highly technical product specialist who will proactively partner with organizations to help achieve operational excellence with Oracle Linux solutions.  The candidate will develop a relationship with clients in order to understand their business needs, to strategically plan migrations, deployments and assist with faster issue resolution.  The candidate will have specialized knowledge of the Oracle Linux and Red Hat product families and will provide the expertise needed for the client’s unique technical environment. This role will give you visibility and access to the latest Oracle Linux technology and development plans with product betas and personalized roadmaps

Responsibilities and Essential Duties

  • Design solutions for clients to include documenting requirements and specifications, developing strategies to solve complex technical challenges.
  • Design, development and maintenance of Reports.
  • Communicate proactively and independently with the client with documentation to guide discussions, to clarify requirements and provide training and support.
  • Participate in business development activities to help identify and research opportunities with new and existing clients and follow-on work with current engagements.
  • Develop functional and technical design and documentation for Oracle Linux platforms and platform migrations.
  • Assist in the management and delivering of large projects, supporting the project manager through effective communication of tasks, issue identification and escalation.
  • Open, manage, and resolve Oracle Service Requests with Oracle Support.
  • Drive the resolution and troubleshooting of issues during development and post- production support.
  • Prepare and deliver project status reports, to include updating project plan with completed tasks.
  • Contribute to the development of client’s technical acumen.
  • Proactively engage in planning and technical reviews to prevent issues before they arise.
  • Leverage premier partner relationships to gain support and explore new product features.
  • Gain insight into current and future Oracle Linux products to plan for and meet the long-term technology goals.
  • Regularly schedule reviews and on-site visits required to form a relationship with clients, acting as an adviser and advocate for clients.
  • Provide proactive guidance to help identify and address potential problems before they occur. Should a problem arise, engages resources to help resolve it as quickly as possible, while minimizing disruption to the client’s business.
  • Proactively share technical knowledge with clients through strategic and operational planning sessions over the phone and at regularly scheduled on-site visits
  • Help to plan the best technical solution that meets the client's short- and long-term technology goals and mitigates risks to your operational ecosystem.
  • Other duties, as assigned.

Qualifications

 

  • Bachelor’s Degree, advanced degree a plus, or equivalent experience.
  • 7 plus years’ work experience with 3+ years of experience migrating RedHat Linux to Oracle Linux platforms.
  • Ability to install and configure Linux on bare metal and virtual servers
  • Ability to patch Linux using tolls like yum, ksplice
  • Knowledge of Linux migration from Red Hat Enterprise Linux (RHEL) to Oracle Enterprise Linux (OEL)
  • Ability to set up monitoring of Linux environments using tools like spacewalk, OEM
  • Ability to perform Linux maintenance including kernel modification, grub configuration and any other required tasks
  • Knowledge of Shell scripting is required
  • Knowledge of VMWare is required

 

Knowledge/Skills/Abilities (KSAs) 

  • Ability to demonstrate expertise in one or more Linux platforms.
  • Ability to interpret requirements into system design, be an effective troubleshooter and evaluate the proper solution for a particular client need.
  • Ability to articulate Oracle Linux platform concepts.
  • Ability to engage clients in thoughtful dialog to elicit requirements and to break down abstract concepts into components.
  • Ability to creatively and resourcefully problem-solve both independently and with a team.
  • Ability to effectively communicate with and present to executive-level clients and describe complex processes to audiences with varying skill levels.
  • Ability to articulate key project management concepts.
  • Ability to lead, mentor and motivate others in a team environment.
  • Accountability and personal drive.
  • Excellent written skills.
  • Ability to understand contracts and adhere to statements of work.
  • Ability to work on multiple concurrent projects.
  • Ability to work effectively in a telecommuting environment with periodic client visits.

 

Company Overview

Why work at Mythics?


Because at Mythics, YOU count!  
At Mythics, we have an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers.  We demonstrate these core principles daily through our corporate Values of Respect – Empathy – Excellence – Fun (REEF). Our REEF values are the foundation of everything we do.

  • Comprehensive Health, Dental, and Vision plans available for you and your family
  • Premier 401k retirement plan with corporate matching and a 529 college saving plan
  • Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
  • Generous PTO bank and paid holidays
  • Tuition reimbursement for continuing education
  • Engaging company events such as quarterly awards, annual kick off parties, and FUN Fridays (early release once a month)
  • Free gourmet coffee, tea, fresh fruits and healthy snacking alternatives
  • Community Service activities and charitable giving programs
  • Our GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices

Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes. We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances.  It’s a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.

 

Mythics, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Mythics, Inc. will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule.  Mythics, Inc. is able to provide alternative methods of application for those who are unable to complete an online form.  Please contact accommodationrequests@mythics.com to arrange reasonable accommodations.  To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet here. For more information about Federal laws prohibiting job discrimination, please view the “EEO is the Law” Poster here.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.