• Vice President, Managed Services

    Posted Date 2 months ago(7/3/2019 3:21 PM)
    # of Openings
    Work Site - City
    Virginia Beach
    Consulting Technical Services - Managed Services
    Work Site - State
    Security Clearance Level
    None Required
    Maximum Expected Travel
    Regular Full-Time
    Remote/Telecommute Available?
    Yes - Open to Remote Applicants
  • Job Overview & Responsibilities

    The Vice President, Managed Services is responsible for the managing, expanding and mentoring the teams responsible for delivering lifecycle services in a full-Service Provider model. This role leads the Managed Services team responsible for supporting our mission critical customer base and transforming the model to scale. A key component of the role is to implement and harden ITIL processes. You will build a culture that creates automation and introduces customers into production via automation. You will also work cross-functionally with other teams within the IaaS/PaaS/Managed Services group as part of the build out and on-going management of the Managed Services operations.


    Responsibilities and Essential Duties:

    • Build and scale all aspects of high-availability IaaS/PaaS/MMS operations (infrastructure, availability, 24x7 support, SLA compliance)
    • Foster a culture of operational excellence, accountability, innovation and collaboration
    • Drive high customer satisfaction and ensuring customers are references is essential
    • Create and manage operational KPIs that measure and drive excellence
    • Provide operational leadership and grow operational leaders within the team
    • Hire operations staff and manage individual performance
    • Actively take on mentoring responsibilities
    • Establish the vision and strategy for cloud infrastructure architecture, engineering and operations
    • Manage reporting and client escalation management
    • Manage customers that range from large enterprise class environments to small sized organizations
    • Manage all financial aspects of the Managed Services Team, including departmental P&L, forecasting, and expense management.
    • Translate overall organization strategy into tactical objectives for the Managed Services Team
    • Establish and maintain relationships with key suppliers and partners to ensure that products and services meet quality and cost standards
    • Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization
    • Work in close cooperation with all other areas of the organization


    Required Qualifications: 

    • Bachelor’s Degree, preferably in a technical field, or equivalent experience
    • Minimum 15 years of direct service provider managed services experience
    • IaaS/PaaS/OCI, Azure, engineered Systems experience
    • Experience hiring, managing and developing a high performing team


    • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
    • Strong operational skills that will drive organizational efficiencies and customer satisfaction
    • Willing and able to address escalated client issues with speed and urgency
    • Ability to collaborate across organization and with external stakeholders
    • Effective written, verbal and interpersonal communication skills
    • Strong time-management and organizational ability
    • Sound business judgment, strong analytical skills, and a proven track record of taking ownership and leading by example
    • Advanced presentation skills, with ability to guide and influence senior leaders, customers and other key stakeholders
    • Strong ability to perform in a high pace environment and multitask


    Company Overview

    Why work at Mythics?

    Because at Mythics, YOU count!  
    At Mythics, we have an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers.  We demonstrate these core principles daily through our corporate Values of Respect – Empathy – Excellence – Fun (REEF). Our REEF values are the foundation of everything we do.

    • Comprehensive Health, Dental, and Vision plans available for you and your family
    • Premier 401k retirement plan with corporate matching and a 529 college saving plan
    • Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
    • Generous PTO bank and paid holidays
    • Tuition reimbursement for continuing education
    • Engaging company events such as quarterly awards, annual kick off parties, and FUN Fridays (early release once a month)
    • Free gourmet coffee, tea, fresh fruits and healthy snacking alternatives
    • Community Service activities and charitable giving programs
    • Our GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices

    Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes. We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances.  It’s a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.


    Mythics, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Mythics, Inc. will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule.  Mythics, Inc. is able to provide alternative methods of application for those who are unable to complete an online form.  Please contact accommodationrequests@mythics.com to arrange reasonable accommodations.  To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet here. For more information about Federal laws prohibiting job discrimination, please view the “EEO is the Law” Poster here.


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