The Service Delivery Manager will oversee the support delivery of Managed Services engagements to Mythics' customers. The SDM executes policies designed to ensure consistently high service performance, acts as primary point of contact to Managed Services customers, monitors MMS staff and evaluates customer feedback to develop quality improvement processes. The SDM will also deliver ad-hoc, monthly and quarterly performance reporting.
The candidate for this position must be open to working business hours, after-hours and alternate weekends as needed. Willing to work on-call and alternate holiday schedules with the team. Must be a team player and willing to work in a 24x7 environment. Work location is remote.
Why work at Mythics?
Because at Mythics, YOU count! At Mythics, we have an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers. We demonstrate these core principles daily through our corporate Values of Respect – Empathy – Excellence – Fun (REEF). Our REEF values are the foundation of everything we do.
Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes. We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances. It’s a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.
Mythics, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Mythics, Inc. will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule. Mythics, Inc. is able to provide alternative methods of application for those who are unable to complete an online form. Please contact firstname.lastname@example.org to arrange reasonable accommodations. To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet here. For more information about Federal laws prohibiting job discrimination, please view the “EEO is the Law” Poster here.