• Customer Reference Program Manager

    Posted Date 1 month ago(3/16/2018 8:42 AM)
    # of Openings
    Work Site - City
    Vienna or Virginia Beach
    Corporate Operations - Marketing
    Work Site - State
    Security Clearance Level
    None Required
    Maximum Expected Travel
    Regular Full-Time
    Remote/Telecommute Available?
    No - Applicants Must be Local to Work Site
  • Job Overview & Responsibilities

    The Customer Reference Program Manager will be instrumental in helping our company expand and scale the reference marketing program by developing a multi-dimensional portfolio of customer advocates, stories and sales tool assets that accelerate the sales cycle, increase market awareness and help articulate our company’s value proposition. The goal of our customer reference program is to add the voice of our customers to our corporate marketing activities by developing and nurturing customer advocates. This role is responsible for cultivating strong relationships with Sales, Business Leaders and our customers (project manager and executive level) to identify, procure and nurture customer advocates. Success in this role hinges on understanding the business priorities, sales process, and customer perceptions of our company.  Travel may be expected to participate in regional meetings.


    Responsibilities and Essential Duties:

    • Work closely with internal stakeholders to identify potential customer advocates in order to optimize the lead-to-customer advocacy conversion rate.
    • Secure customer advocates and develop plans for engaging customers based on their ability to validate the unique company business value, establishing confidence in our company. Marketing activities to manage and coordinate include speaking engagements, written case studies, custom content white papers, and videos.
    • Travel may be expected to participate in regional meetings.

    • Create and manage a plan of record with specified targets.
    • Identify opportunities to acknowledge and reward customer advocates by providing them with co-marketing opportunities, unique industry executive meetings, and a thought leadership platform in a programmatic fashion.
    • Develop comprehensive customer marketing plan to amplify success stories across various communication channels.
    • Create, manage and distribute weekly reports on the Reference Program pipeline; compile data, analyze trends and articulate learnings and results.
    • Work in close cooperation with all other areas of the organization.
    • Perform other duties as assigned.


    Minimum Education and Experience:

    • Bachelor’s Degree or equivalent experience.
    • Minimum 5-7 years’ experience in sales, inside sales, customer support or marketing.
    • 3-5 years of experience in reference program management, customer advocacy.
    • Experience in high tech, software industry environment.
    • 2+ years’ experience in social media/community.



    • Proven track record working cross functionally with multiple stakeholders and managing programs within a team environment.
    • Ability to establish positive customer relationships with C/VP/Director level customers, and deliver an exceptional customer experience including account-based reference acquisition, creation and promotion plans.
    • Ability to create written content and provide internal briefings on program.
    • Knowledge, understanding of cloud computing and software sales.
    • Highly organized, data and results driven, detail oriented, and capable of handling several projects simultaneously.
    • Strong team player, self-motivated, friendly, and enthusiastic disposition.
    • Knowledge of job-related software applications, including PowerPoint, Excel, CRM tools and use of social media.
    • Effective written, verbal and interpersonal communication skills.

    Company Overview

    Why work at Mythics?

    Because at Mythics, YOU count!  
    At Mythics, we have an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers.  We demonstrate these core principles daily through our corporate Values of Respect – Empathy – Excellence – Fun (REEF). Our REEF values are the foundation of everything we do.

    • Comprehensive Health, Dental, and Vision plans available for you and your family
    • Premier 401k retirement plan with corporate matching and a 529 college saving plan
    • Tax-advantaged Health Savings Accounts and Flexible Spending Account options
    • Generous PTO bank and paid holidays
    • Fitness/gym membership reimbursement and other wellness activities
    • Tuition reimbursement for continuing education
    • Engaging company events such as quarterly awards, annual kick off parties, and FUN Friday’s (early release once a month)
    • Free gourmet coffee, tea, fresh fruits and healthy snacking alternatives
    • Community Service activities and charitable giving programs
    • Our GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices

    Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes. We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances.  It’s a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.


    Mythics, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Mythics, Inc. will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule.  Mythics, Inc. is able to provide alternative methods of application for those who are unable to complete an online form.  Please contact accommodationrequests@mythics.com to arrange reasonable accommodations.  To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet here. For more information about Federal laws prohibiting job discrimination, please view the “EEO is the Law” Poster here.


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